Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Times
- United States: 7–15 business days
- International: 14–30 business days
Please note that shipping times are estimates and may vary due to carrier delays or customs processing.
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to track your package at any time.
Customs & Import Duties (International Orders) International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at support@coolhavenshop.com and we'll work with the carrier to resolve the issue.